We are BCreative Studios, LLC (“BCreative Studios”, “we”, or “us”). This Privacy Policy applies to "Balloonza" video game software (we’ll refer to this as the “Service”).
By using the Service, you agree to the terms of this Privacy Policy. Please read our End User License Agreement as well, for general guidance about your use of the Service. Except as otherwise expressly agreed, this Privacy Policy and our End User License Agreement are the complete agreement between you and BCreative Studios.
We collect and process different types of personal data depending on how you interact with our Service. Here’s an overview of the information we collect:
Contact Information
When you interact with us (such as when you provide feedback or report issues, you request or receive customer or technical support, and you sign up for communications (newsletters, updates, promotions)), we collect certain contact information such as your email address and name.
Account and Profile Information
When you create or update an account with us, we collect certain information to manage your account, including your email address and username.
We use this information to create and manage your user account and enable account features (recovery, personalization, preferences).
Service Usage Information
As you use our Service, we automatically collect information about your interactions, including your content interaction history, login times and frequency, session duration, and user preferences.
We use this information to provide core Service functionality, maintain competitive features (leaderboards, achievements), save and sync progress across devices, and track gameplay statistics and history.
Device and Behavior Information
We automatically collect certain technical and analytic information from you and your device when you use our Service, including your device specifications (device type, model, OS, browser), network data (IP address, connection info), performance metrics (crashes, errors, load times), and system information (performance, language, timezone).
We use this information to analyze user behavior and preferences, ensure Service compatibility and performance, and troubleshoot technical issues.
Transaction Information
When you make purchases or other transactions through our Service, we collect certain payment and transaction information, including your purchase history. Please note that we do not store complete payment card information - this is handled by our secure payment processors.
We use this information to handle purchases and maintain purchase records.
Advertising Information
When you use the Service, we collect certain information for advertising purposes, including your advertisement interactions and advertising identifiers.
We use this information to display relevant promotions, optimize ad targeting, and track campaign effectiveness.
We only keep your personal data as long as it’s required to provide you with the Service. Sometimes a longer period might be required by law.
After that, we will delete your personal data within a reasonable time.
Please note that we may retain some data, if necessary to:
We don’t knowingly collect any personal data from children under the age of 13. We also don’t knowingly allow them to create accounts, sign up for newsletters, make purchases, or use the Service.
We may also limit our personal data processing for EU users between 13 and 16.
We take children’s privacy seriously and encourage parents to play an active role in their children’s online experience. If you have any concerns about your child’s personal data, please contact us at support@bcreativestudios.net.
“Do Not Track” Signals: Because there’s not yet a consensus on how companies should respond to web browser-based or other “do not track” mechanisms yet, we do not respond to web browser-based “do not track” signals.
Mobile Advertising Opt-Out: If you would like more information about online advertising and your choices about not having personal data used to personalize ads for you, please see the following links:
We believe in giving users control over their personal data. This section outlines your rights (some of which may be based on where you reside) and how to exercise them.
All Users:
Regardless of your location, you have the right to:
If you would like to exercise any of those rights, please email us at support@bcreativestudios.net. We may ask for additional info to verify that you’re the owner of that data.
We are regulated under the General Data Protection Regulation (GDPR), which applies across the European Union. We are responsible as a controller of personal data for GDPR purposes.
Additionally, UK residents have similar rights to the above under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For more information on your rights under the UK GDPR, you can visit the Information Commissioner's Office (ICO) website at www.ico.org.uk.
Legal Basis for processing your personal data:
In accordance with the General Data Protection Regulation (GDPR) and UK data protection law, we process your personal data based on the following legal grounds:
Under the GDPR, EU and UK residents have several important rights:
If you would like to exercise any of those rights, please email us at support@bcreativestudios.net. We may ask for additional info to verify that you’re the owner of that data.
Also, in some cases where the law requires it, we may not be able to help with the above requests.
For residents of states with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, Utah, Texas, and Oregon), you may have additional rights, depending on your state’s law. These include:
Access and Control Rights
Right to Opt Out of:
Important Notes
In addition to the above rights, we also agree to the following with respect to US users’ personal data:
California Resident Rights
In addition to the above rights, for California residents under the California Consumer Privacy Act (CCPA), you have the right to designate an authorized agent to make requests on your behalf.
If you would like to exercise any of those rights, please email us at support@bcreativestudios.net. We may ask for additional info to verify that you’re the owner of that data.
For Canadian residents, we are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). PIPEDA’s ten fair information principles include accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
Under PIPEDA, you have certain rights regarding your personal information. These rights include:
If you would like to exercise any of those rights, please email us at support@bcreativestudios.net. We will respond to your request or inquiry within a reasonable timeframe and in accordance with applicable laws. We may ask for additional info to verify that you’re the owner of that data.
Please note that there may be limitations on these rights as set out in PIPEDA or other applicable laws.
Our headquarters is in the United States.
No matter where you live, by using the Service you consent to the processing and transfer of your personal data in and to the United States. This processing will be under the privacy policies of third parties that we share personal data with.
If you would like more information, please contact us (see “How to contact us” below).
We have taken steps and put security measures in place to prevent the accidental loss or misuse of personal data.
For example, we limit access to those who have a genuine business need. Those processing your information will do so only in an authorized manner.
We use other security measures, as well:
Lastly, we have procedures in place to deal with any suspected data security breach. We’ll notify you and any applicable regulator of a suspected data security breach when legally required.
We hope that we can resolve any questions or concerns you raise about our use of your personal data.
Please contact us at support@bcreativestudios.net to let us know if you have questions or concerns. We will do our best to resolve the issue.
For EU residents, the GDPR also gives you right to lodge a complaint with a supervisory authority. You may do this in the EEA state where you live, work, or where any alleged infringement occurred.
We last updated this Privacy Policy on 5/1/2025.
We may make further updates from time to time, which will be reflected in the latest version posted on the Service. For major changes, if we have your email address on file, we will inform you via email. Otherwise, we will post a message on the Service about the change.
Please contact us if you have any questions about this Privacy Policy or your personal data.
You can do so using the following contact info: